General

Onboarding as a employee or contractor

• Talent onboarding process: Setting up your account as an employee or contractor.
• Logging on to CadanaPay mobile app as a new user (employee)

Account verification (KYC)

• Completing Your Basic Verification
• Completing your Address Verification

Virtual Cards

• Cadana Card FAQ
• How to access my virtual card details
• How to Freeze and Unfreeze Cadana Virtual Card
• How to Fund your Cadanapay Virtual Card
• How to Request a Virtual Card
• How to view your Cadana virtual card balance

Payouts

• What is an FIRC?
• What is SWIFT?
• How do ACH transfers work
• Transferring funds from Cadana to debit or credit cards
• Transferring funds from your Cadanapay to a Wise account
• Transferring funds to a mobile money account

Receipts, Account statements, Proof of account

• Tracking your expenses on the Cadana Mobile App
• Generate Your Account Statement
• Viewing, tracking or requesting support for your transactions on Cadanapay
• Downloading Transaction Receipts

Deposits

• Sending funds from your Wise account to your Cadana USD virtual account
• Topping up your local currency wallet
• Receiving Payments to Your USD Virtual Foreign Account

Currency swaps

• Swap Currencies

Instant Pay

• Frequently Asked Questions About Instant Pay
• How to request Instant Pay on Cadanapay

Accessing your salary and work related information

• How to access, review and sign your contracts.
• Accessing Payslips

Managing your account access

• FAQs for your account TOTP set up.
• Personalizing Your Dashboard Theme and Preferred Language
• Setting up your biometrics on the Cadanapay mobile app.
• Resetting or Changing your PIN on Cadana mobile app
• Using an authenticator app for Two-factor (2FA) authentication on your account.
• Resetting Password

Managing your personal information

• Editing personal information on Cadanapay
• The Cadana User Tag

Blocked Accounts

• What if my account is blocked?

Deleting your Cadana account

• Requesting account deletion

Glossary

Announcements

• What's new? Employee Web App Update!