Completing your Address Verification

Objective: This article explains how to verify your address on the Cadana mobile app to confirm that you are an authentic user. You may access all the exciting and extremely useful features that CadanaPay has to offer after you have completed all your verification. 

Outline
1. Overview
2. Address Verification
3. Address verification steps in mobile app

4. Address verification steps in web app

5. FAQs

Overview

One form of the know your customer (KYC) process involves collating important information about your address to validate your account.

According to international anti-money laundering (AML) regulations, the Know Your Customer (KYC) is a very important process that entails gathering and validating critical customer information like your National ID, Utility Bill, etc.

We gather this data to ensure account security and compliance. This way, we lower the possibility of identity theft and financial crimes.

Every user is required to do the Basic verification (Biometric and ID verification) and the Address verification.

Address Verification

You are required to submit a bank statement or a utility bill for this verification.

The document should :

• Be issued within the last 3 months
• List your name and your home address.

Be sure to take or upload a readable document. Natural light can help you achieve this and the picture should be up close.

Address verification steps in mobile app.

• In to your Cadanapay account, select Profile
• Select Verification Status and select Address verification to continue.
• Select your Country.
• Select document type and upload the required documents
• Select  Submit to submit document

Address verification steps in web app.

• In to your Cadanapay account, select Profile at the top right corner, where your full name appears.
• From the drop down menu, click on Profile Settings
• Click to open the Account Verification tab and select Address verification to continue.
• Select your Country.
• Select document type and upload the required documents
• Select  Submit to submit document

FAQ

How long does it take for my submission to be reviewed?
Your submission will be reviewed within 24 hours.

What happens if my verification request gets rejected?

If your account gets rejected on account of illegible or inaccurate ID or address documents submitted, we’ll email you to request for resubmission of accurate documents.

Need more information? Email [e-mail]