Completing Your Basic Verification

Thank you for signing up on CadanaPay. Ready for the verification process? Read this!

In order to utilize all the features that CadanaPay has to offer, your account verification is required. Without Basic Verification, you will not be able to move any money on the platform.

The know your customer (KYC) process involves collating important information about you, such as your legal name, date of birth, address, and work details to validate your account.

We collect documents like your national ID, bank statement, utility bill, recent payslip, etc., to validate your identity and keep your account secure.

According to international anti-money laundering (AML) regulations, the Know Your Customer (KYC) process entails gathering and validating critical customer information like your National ID, Utility Bill, etc.

We gather this data to ensure account security and compliance. This way, we lower the possibility of identity theft and financial crimes.

KYC on Cadana involves the Basic verification (biometric and ID verification) and the address verification.

 

a. Biometric registration: Follow the instructions from the live moment process.

1. Use natural lighting. For easy recognition, do this within the day and be sure there is sufficient light on your face
2. No need to overdress for this verification but you certainly do not want to undress. A simple T-shirt and a simple hairstyle that makes your face visible are all you need.
3. Try using a plain colored background for a better result!

• During the live video, move slightly (e.g., turn your head or blink) to pass the liveness check.
• Position your face in the center of the frame.
• Adjust your distance from the camera as prompted.
• Maintain direct eye contact with the camera.
• Perform a natural smile when requested.

 

b. ID Verification: You are required to submit a photographic national ID, such as passport, ECOWAS card, residential permit, voter’s ID, or driver’s license. Your ID should have your name, date of birth, date of expiry, etc.

In submitting your ID, take note of the following.

• ID should be a nationally recognised ID in your country of residence
• All your registration details should match what is on your submitted ID
• ID should not be expired
• Be sure to take or upload a legible ID photo. Natural light can help you achieve this.
• Do not crop your document. Make sure the entire page is clearly visible in the upload.
• Use your physical ID. Take a clear photo of your actual ID card, not a photo of it displayed on another screen.

Note: The old NIN slip (Nigeria) is not currently accepted.

Basic verification steps.

• In your Cadanapay account, select Profile
• Select Verification Status and select Basic Verification to continue.
• You’ll be presented with an identity verification pop up. Tap on the Start button to start the verification process.
• Select your Country.
• Select ID type and upload
• Record a short selfie video of your face.
• Tap on Submit documents.
• ID verification typically completes within 24 hours, excluding weekends and holidays.
   

Need more information? Email [e-mail]