What if my account is blocked?

Objective: This article explains why users can be blocked and what to do if an account is blocked.

Waking up to an "accounted blocked" message can be alarming. Here is what you need to know:

Suspected Fraud

This block alert may mean that we could not verify your ID, Proof of Address or Employment details.

Not Ideal User Profile

This block alert may mean that you were successfully onboarded but you are not an eligible user of the app.

Need more info

This block alert means that your created profile needs more information before you can take further action on your Cadana account

Note that Cadana provides virtual accounts for freelancers and remote employees to manage their compensation from foreign employers. The app is strictly used to manage salary compensation.

WHAT DO YOU DO WHEN YOU RECEIVE A BLOCK MESSAGE
(and you believe you qualify for an account)

There is basically one thing to do and that is, contact support!

In your message to support, be sure to add all the relevant documents such as contracts, original invoices or some proof of work if you believe an error was made and you qualify for an account with us.

After sending these, we will review your documents and your account and give a feedback on our decision. This typically takes 1 day to a few days depending on your case.