Support
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Activity overview
Latest activity by Support-
Support created an article,
Cadana 2FA/MFA Guide
Objective:This article answers commonly asked questions about 2FA/MFA setup. For further assistance, reach out to our support team via the in-app chat or email at support@cadanapay.com Outline1. ...
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Support created an article,
How to download Transaction Statement from the Admin Web App
Objective: This article is intended to guide admins on how to download transaction statements from their Cadana account. Steps: On your homepage, locate Business at the left side of your screenUnde...
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Support created an article,
Tracking your expenses on the Cadana Mobile App
Objective: This article guides you on how to use our app’s new expense tracking feature to help you monitor your spending. Please note that this feature is currently available only on the Mobile Ap...
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Support created an article,
Personalizing Your Dashboard Theme and Preferred Language
Objective: This article guides users on how to customize their dashboard on both the Cadana Mobile and Web Apps, allowing them to select a preferred theme (System, Light, or Dark) and language (Eng...
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Support created an article,
Transitioning to New Virtual Cards – What You Need to Know
OverviewAs part of our ongoing commitment to providing a better and enhanced service, we are transitioning to a new and robust virtual card provider. This change means that your current virtual car...
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Support created an article,
Understanding W-9 forms: US contractors
Objective: This article provides an overview of the W-9 form, which applies to U.S. tax residents, and explains how to complete it on your Cadana account. Outline1. What is the W-9 form?2. Who Nee...
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Support created an article,
Transferring funds from Cadana to debit or credit cards
Objective: We’re excited to introduce our new payout feature: Transfer to Cards. This article guides users on how to transfer funds from their Cadana wallet to Visa or Mastercard debit or credit ca...
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Support created an article,
Switching Your Account Type: Individual to Business (and Vice Versa)
OverviewIf you need to change your account type, you can easily switch between an Individual account and a Business entity from your account settings. This article explains how to complete it, and ...
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Support created an article,
How to view Payroll/Service Charge on the Admin Dashboard
Objective: This article provides a step-by-step guide on how to access, view, and download payroll/service charges (and invoice billings) from the admin dashboard. Steps: On your dashboard, click o...
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Support created an article,
Requesting a Foreign Inward Remittance Certificate (FIRC)
What is a FIRC?A Foreign Inward Remittance Certificate (FIRC) is an official document issued by an Authorized Dealer (AD Category-I) Bank in India to confirm that funds were received from outside I...