Cadana 2FA/MFA Guide

Objective:
This article answers commonly asked questions about 2FA/MFA setup. For further assistance, reach out to our support team via the in-app chat or email at [e-mail] 

Outline

1. FAQs

2. Troubleshooting

FAQS

1. What is 2FA/MFA?
2FA (Two-Factor Authentication) / MFA (Multi-Factor Authentication) is a secure, time-sensitive code generated by an authenticator app. It serves as a second verification step in addition to your password.

2. Why is 2FA/MFA mandatory?
2FA/MFA adds an extra layer of security, protecting your account and financial information in case your password is compromised.

3. Which authenticator apps can I use?
You can use trusted apps like Google Authenticator, Okta Verify, SafeAuth, 1Password, or Microsoft Authenticator. These apps are free and available for both iOS and Android.

4. How does 2FA/MFA work?
Once enabled, you’ll enter a unique, time-sensitive code generated by your authenticator app every time you log in. Codes refresh every 30 seconds, adding extra protection.

5. Do I need internet access for 2FA/MFA to work?
No, codes are generated offline. However, you will need internet access to log in to your Cadana account.

 

 

Troubleshooting 2FA/MFA

1. I didn’t receive a code. What should I do?

• Ensure your device’s date and time are accurate, as codes are time-sensitive.

• Refresh your authenticator app and try again.

2. I changed my phone. How can I access my account?
Use the backup code provided during setup. If you no longer have it, contact [e-mail]  for recovery assistance.

3. My 2FA/MFA codes aren’t working. 
Check that your device’s time is set to automatic or synced correctly. Make sure you’re using the correct code for the current time.

4. How can I reset my 2FA/MFA if I lose access to my authenticator app?
Log in using your backup code and reset 2FA/MFA from your account settings. If you don’t have your backup code, contact support for assistance.

5. Can I disable 2FA/MFA?
2FA/MFA is required for enhanced security and cannot be disabled. It is a critical measure to protect your account.

Need more help?
Contact our support team at [e-mail]  .We’re always here to help!