Cadana Card FAQ

What is the Cadana Card?

Cadana offers a Virtual USD Visa card to contractors for online spend. It is a debit card that can be funded directly from the Cadana balance. It can be used for personal spend. 

How much does the Cadana Card Cost?

Cadana charges a one-time card creation fee of $5 and an additional $1 monthly maintenance fee.

Where is the Cadana Card Available?

The Cadana Card is available globally except in the jurisdictions outlined in our Card Holder Prohibition.

What is the Cadana Card Verification Process?

To be eligible for the Cadana Card, you need to have completed:

- Your ID verification

- Your address verification

- Have a verified phone number

For Nigerian users, your BVN is required at the time of card creation to proceed. 

Please note that we pass all the gathered KYC documentation to our card provider. However, ultimately the decision to create a card or not rests with them. In some cases, they might request additional information, such as a different form of ID. Those situations will be handled on a case by case basis by support. 

How long does card creation take?

Most cards are created within 24 hours unless further information is required for KYC as described above.

Can I request multiple cards?

Currently, there is a limit of one card per user.

Can I freeze my card?

Yes, you can freeze/unfreeze the card at any time from both the web and mobile application. 

Where can I use the Cadana Card?

The Cadana Card is powered by the Visa network and can be used anywhere Visa debit is accepted. The Card can be used on popular merchants such as Netflix, Apple, Disney, Amazon, and more.

We advise users to spend primarily on USD merchants. When spending in non-USD currencies the exchange rates are set by Visa and Cadana has no control over them. 

The usage of the card may be restricted in certain cases based on our partner's requirements. Please note that the following transactions and merchants may not be supported:

• Automated fuel dispensers (AFD) do not accept the card.
• Transactions involving money transfers are not supported.
• The card cannot be used for purchases or loads of stored value cards (POI funding transactions).
• The card cannot be used for gambling activities, including lotteries, online casinos, online gambling, or betting.
• Transactions at jewelry stores, watch stores, clock stores, and silverware stores are not permitted.
• Financial institutions: cards cannot be used for merchandise, services, or debt repayments.
• The card cannot be used for transactions with investment firms, dealers, or brokers.
• Horse racing, dog racing, and non-sport internet gaming transactions are not supported.
• Quasi cash transactions, such as those involving cryptocurrency brokers and trading platforms, are not supported.
• Manual or automated cash disbursements, including ATM withdrawals, are restricted.
• The card cannot be used for purchasing precious stones, metals, watches, jewelry, or related items.
• Transactions involving dating services are restricted.

Is there a limit on my card spend? 

Yes, there is a limit of USD10,000 on your card spend per month

How would refunds reflect on my card?

Refund processing times can vary. Once the merchant has completed their process, it may take 14 business days or more for the refund to reflect on your Cadana Card.

 

What happens in the case of a chargeback?

In case of any disputes, you have the option to file one chargeback request per month, with a $30 chargeback fee applicable prior to processing the dispute.

What happens in case of failed transactions?

To prevent fraud, in case your card fails three transactions due to insufficient balance, it will be blocked. In such cases, please reach out to support for further assistance. 

Why was my transaction declined? 

There are a few reasons why your transaction may have been declined when using your Cadana Card. 

- You do not have sufficient balance in your Cadana Card (Please note, if we receive three failures due to insufficient balance, your card will automatically be blocked)
- You have reached your spending limit. Currently, there is a limit of $5,000 on the card for monthly load and spend.

- The merchant category is restricted

- The information you entered on the merchant website was not accurate

- The transaction was declined for security reasons. Either Cadana or the card issuer can reserve the right to not process a transaction under the suspicion of a security breach.

- Your card is frozen or blocked

- The merchant does not accept Visa

- The merchant does not accept debit cards

- The merchant does not accept cross-border transactions

- The transaction was blocked by Visa's screening process.