Reporting a transaction

Objective: This article provides instructions for users on how to report transaction-related issues via the mobile and web apps. Utilizing this option automatically includes transfer details, enabling our support team to efficiently receive all necessary information to address and resolve your transfer concerns effectively.

Outline

1. Reporting a transaction through the Cadana mobile app

2. Reporting a transaction through the Cadana Talent web app

Reporting a transaction through the Cadana mobile app

Steps:

• On the home page of the mobile app, tap See All.
• Search for the transaction you wish to report in the search box or scroll to find it.
• Tap on the specific transaction you wish to review to access its full details.
  
• Verify that the transaction corresponds exactly to the one you intend to report.
• Tap Report an Issue.
• Fill out the details and tap Submit
• Our support team will promptly receive and respond to your email.

Reporting a transaction through the Cadana Talent web app

Steps:

• Navigate to the home page of the talent web app and click on Transactions.
• Search and Tap on the specific transaction you wish to review to access its full details.
• Verify that the transaction corresponds exactly to the one you intend to report.
• Tap on Report an Issue located under the Download Receipt button.
• Select your preferred email application to compose the email.
• The email will be prefilled with data regarding your transfer, account details, and the Cadana Support email.
• Add your comments to the bottom of the prefilled data and send the email.
• Our support team will promptly receive and respond to your email.